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Refunds & Returns Policy

REFUNDS

Understand that each case is reviewed manually and is not a turn-key solution. We take into account several factors regarding purchases made to ensure they are eligible for a refund, whether it may be a full or partial refund to the customer. 

Provided that an order is within 1-2 days within the date of which it has been ordered, a customer will receive a full refund, no questions asked.

However, beyond this processing time frame, it is up to the company, to provide a refund for any change of my mind orders or orders made incorrectly. As per the Australian Consumer Laws, refunds aren’t an automatic right, and it is not an entitlement of the customer on the following basis;

- Change of mind
- Incorrect size
- Incorrect colour

Each order is custom made and tailored specifically for you. This means there is a customization fee included in each order required for the time to create and design your order based to specifications of up to $10 per image. If you are wish to refund your order passed the given time frame, we will review your order and if it is deemed eligible for a refund, you will receive your refund of your order, minus the customization fee per design created. 

Once your order has been organised for printing, you will lose the right to a full refund due to the custom nature and reselling of this product.

We review this individually and refunds are provided depending on the information at hand and provided by the customer.

We do not accept a return of products that are intimate or sanitary goods. Once the product has been worn or used, you will lose your rights of any refund whatsoever unless there is a clear defect in the product which can be provided with full proof.

To qualify for a partial or full refund, you must provide us with your order # as well as images pertaining to the reason for your refund. We will then review the case and let you know whether your refund has been approved or rejected.

HOLIDAY/ GIFT PERIODS

During holiday periods, our company refers an appropriate time that we believe orders will be delivered within. There will be various locations upon landing on our website which will state your claim to receive a product within an appropriate time frame.

Understand that orders placed during a holiday period are subject to potential delays due to an uptick in traffic and must understand that our original advertised 10 business day time frame may be extended further without need for any changes made. You will not be entitled to a refund for any late orders received during any period that may consist of a holiday or specific “gift-giving” period.

If you are expecting your order within a certain time frame, please email us at support@pulsesocks.com.au to obtain a better idea of whether or not you will receive it during this time frame. However, in the chance there is a delay pertaining to your order, it is up to the company to provide any sort of compensation to the recipient of the delayed order.

INCORRECT INFORMATION

In the chance that your order contains incorrect information which is not corrected by yourself during the course of your order from the date of order to the moment of delivery, you will be held responsible for the corrections made. 

Provided that your order is sent to the incorrect address or is lost, you will be in charge of the shipping cost required for reprinting/resending your order. If it is deemed that the issue has occurred as a result of the company, we will uphold the extra charges required for you to receive your order.


EXCHANGES (IF APPLICABLE)


If your item has a fault and is by no fault of your own, please email us at support@pulsesocks.com.au to advise us of this problem. You must provide us with an order # and images describing and displaying the fault or the issue. Once we have reviewed this and approved it, a replacement will be organised for production and delivery for you.

SHIPPING

To return your product, you should mail your product to the following address;

C/- Pulse Socks
10 Annette Street
Athol Park SA 5012

In the chance that your item is unused and you decide to return the product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We cannot guarantee that we will receive your returned package even though it may have tracking attached. 

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