Refunds & Returns Policy
Understand that each case is reviewed manually and is not a turn-key solution. We take into account several factors regarding purchases made to ensure they are eligible for a refund, whether it may be a full or partial refund to the customer.
As per the Australian Consumer Laws, refunds aren’t an automatic right, and it is not an entitlement of the customer on the following basis;
- Change of mind
- Incorrect size
- Incorrect colour
It will be up to the company to decide whether a refund will be provided in the form of a gift voucher that can be used at a later date with no expiry date.
Each order is custom made and tailored specifically for you. This means there is a customization fee included in each order required for the time to create and design your order based to specifications of up to $10 per image.
Once your order has been designed and organised for printing, you will lose the right to a full refund due to the custom nature and process of organising the orders to be printed..
We do not accept a return of products that are intimate or sanitary goods. Once the product has been worn or used, you will lose your rights of any refund whatsoever unless there is a clear defect in the product which can be provided with full proof.
To qualify for a partial or full refund, you must provide us with your order # as well as images pertaining to the reason for your refund. We will then review the case and let you know whether your refund has been approved or rejected.
HOLIDAY/ GIFT PERIODS
Understand that orders placed during a holiday period are subject to potential delays due to an uptick in traffic and must understand that our original advertised 10 business day time frame may be extended further without need for any changes made. You will not be entitled to a refund for any late orders received during any period that may consist of a holiday or specific “gift-giving” period.
If you are expecting your order within a certain time frame, please email us firstname.lastname@example.org to obtain a better idea of whether or not you will receive it during this time frame. However, in the chance there is a delay pertaining to your order, it is up to the company to provide any sort of compensation to the recipient of the delayed order.
In the chance that your order contains incorrect information which is not corrected by yourself during the course of your order from the date of order to the moment of delivery, you will be held responsible for the corrections made.
Provided that your order is sent to the incorrect address or is lost, you will be in charge of the shipping cost required for reprinting/resending your order. If it is deemed that the issue has occurred as a result of the company, we will uphold the extra charges required for you to receive your order.
EXCHANGES (IF APPLICABLE)
If your item has a fault and is by no fault of your own, please email us at email@example.com to advise us of this problem. You must provide us with an order # and images describing and displaying the fault or the issue. Once we have reviewed this and approved it, a replacement will be organised for production and delivery for you.
In the chance that your item is unused and you decide to return the product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We cannot guarantee that we will receive your returned package even though it may have tracking attached.